Six things you can do to ensure constant good service. Hint: tipping isn’t one of them!
by Dr. Jeffrey Lant How often do you complain about poor service? About businesses that seem to specialize in gratuitous irritants and mind-boggling ineptitude in the care and feeding of worthy customers… like you! Such commentary in our rude days is voluminous, constant, and largely pointless. After all, what is to be done with what …